Customer Relationship Management
Oneiroi Consulting Services, Inc has been delivering smart and cost-effective CRM solutions to B2B and B2C enterprises markets in assisting our clients to build long-lasting relationships with their customers, drive sales teams’ engagement and productivity, as well as support sales management.
OCS CRM consultants start every project with an in-depth analysis of a client’s current CRM capabilities and significant opportunities to improve customer relationships processes and provide effective solutions for their existing problems. Drawing on their expertise, our consultants create a CRM roadmap and deliver an optimal CRM solution to meet the client’s business needs.
We work with market-leading platforms for customer relationship management, such as Oracle CRM, Zoho, Salesforce, and provide custom CRM solutions to ensure our clients get the CRM that can naturally fit users’ daily work and help to turn customer experience into your competitive advantage.
We provide a full cycle of CRM consulting and development services that cover:
- Business analysis
- Platform customization, on-premises and in the cloud
- Custom CRM development
- Custom connector development for Telephony Integration
- Upgrades and custom add-ons
- Migration to a new CRM system
- Integration with ERP, portals, call centers and other corporate systems
- Quality assurance
- User training
- Maintenance and support
OCS offer to perform each of these services separately or deliver a complete cycle of CRM consulting and development to help you get the most out of your CRM system.
OCS specialized in implementing CRM modules in the below domain areas:
Service Contracts and Order Management